FREQUENTLY ASKED QUESTIONS
If I am experiencing issues with my tester, what can I do to get help / support?
King Tester welcomes any and all questions our customers may have regarding operations and troubleshooting of our equipment. Reference materials such as operations manuals, tutorial videos, and common FAQ answers can be found on our website www.kingtester.com. You can also visit our service page at www.service.kingtester.com for further information. Our service and technical experts are available by phone Monday – Friday 9:00AM to 5:00PM at (610) 279 6010 or email at King@kingtester.com. Please do not hesitate to contact us with any questions you have.
What type of warranty does KING provide?
KING provides a 1-year warranty on all parts and labor from the original date of purchase.
Why is my tester not holding pressure?
The King Portable Brinell Tester is not designed to hold pressure. When testing, pull the pump handle until 3000kg is met and you feel a tension relief in the handle. Once you feel this relief, apply an additional 3 pumps to maintain the pressure level in the reading gauge.
How often should I verify my tester is in calibration?
When does my equipment need calibrated?
Can you ship overseas to me?
KING'S MISSION STATEMENT
Our mission is to continue our founder, Andrew King’s, vision by serving all of our customers with the highest standards of product quality and reliability, while maintaining excellent customer service.
Committed to Your Success
Leading the way in Hardness Testing, a key element in Quality Control, Safety, and Research and Development.
WE TAKE QUALITY SERIOUSLY!
